Shipping & Returns Policy

DELIVERY

We currently ship to Norway, mainland UK, plus the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands.

We are unable to ship to PO Boxes.

We’re working hard to make SHUFL products available for everyone. Let us know where in the world you would like us to ship to.

SHIPPING CHARGES

Your delivery charge is based on the subtotal of your basket, before any discounts are applied.

UK

ORDER TOTAL DELIVERY CHARGE
< £50 £5 
£50 – £249.99 £15 
£250 – £449.99 £20 
> £450 £30 

NORWAY

ORDER TOTAL  DELIVERY CHARGE 
< NOK 490 NOK 50
NOK 500 – NOK 1499 NOK 100
NOK 1500 – NOK 2499 NOK 500
NOK 2500 – NOK 3999 NOK 550
> NOK 3999 NOK 600

DISPATCH TIMES

After receiving your order confirmation email, your order will ship in 2-3 business days (excluding weekends and bank holidays).

You will receive another notification email when your order has shipped. It will arrive within 2-4 business days, depending on your location.

Orders placed on weekends and bank holidays will be processed the following business day.

We move quickly to get your order ready, which means that you can’t make any changes once it’s been placed.

PAY BY INVOICE DISPATCH TIMES

You may only use the pay by invoice option if you are an existing SHUFL trade customer.

If you do checkout using this option and are not an existing SHUFL trade customer, your order will not be processed. You will receive an email asking you to place your order again and check out using a different payment method.

If you choose to pay for your order by invoice, your order will be processed in line with your head office SHUFL terms.

Once processed your order will ship in 2-3 business days (excluding weekends and bank holidays).

You will receive another notification email when your order has shipped. It will arrive within 2-4 business days, depending on your location.

ESTIMATED SHIPPING TIME

UK

Standard 2 – 4 business days

NORWAY

Standard 2 – 4 business days

RETURNS

All returns must be processed within 30 days of receiving your order.

Items must be returned unopened and unused, in their original packaging.

For UK returns, please email info@playshufl.com to request a return and details on how to send your item(s) back to us.

For Norwegian returns, please email norway@playshufl.com to request a return and details on how to send your item(s) back to us.

Once your return has been received, it will be inspected by our team. Any items that are considered to be used or damaged will sadly be refused for a refund with the exception of faulty items. Please see more on this below.

Successful returns will be refunded within 14 days to the original payment method.

EXCHANGES

To exchange an item for a different product you will need to place a new order. Please return the original item using the above instructions.

FAULTY ITEMS

Our team thoroughly checks all orders for any faults before dispatching and carefully packages to ensure your items arrive to you in perfect condition.

If you feel you have received a faulty item in the UK, please email info@playshufl.com to request a return and details on how to send it back to us.

If you feel you have received a faulty item in Norway, please email norway@playshufl.com to request a return and details on how to send it back to us.

All faulty items returned will be inspected by our team on receipt. Any items deemed subject to fair wear and tear will not be accepted as faulty.

Please advise if you would like a replacement for your faulty item when you contact us about the fault. If the item is not in stock, we will process a refund to your original payment method.

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